Frequently Asked Questions

Place an order

To register and order a server, simply visit our website and click on the “Register” button. Fill out the required information, create a username and password, and submit your registration. Once registered, you can log in to your account and navigate to the server ordering section. Select your desired server specifications, customize your options if applicable, and proceed to place your order. Our user-friendly interface will guide you through the process, making it easy to register and order a server with just a few clicks.

Typically, it takes approximately two working days to have the full system ready for use.

We offer flexible payment options to suit your preferences. You can conveniently pay for our services using any major credit card or your PayPal account. Additionally, we provide a special payment gateway that supports Cryptocurrency USDT transfers, with the added benefit of a 10% discount. Choose the method that works best for you and enjoy our services with ease.

To cancel your order, we kindly ask that you inform our support or sales department at least one month in advance before discontinuing the service. This advance notice allows us to process the cancellation smoothly and ensure a seamless transition. Our dedicated team will assist you throughout the cancellation process and address any concerns or questions you may have.

Technical Questions

Once you receive an email notifying you that the system is ready for use, you can proceed to login. You can find the necessary login credentials in the email or by visiting your profile page on the Mastercast website. The channel URL typically takes the form of a subdomain like “”. In the initial email, you will find the username and password to use for logging in. We recommend changing the password after your first login for enhanced security.

If you forget your password, don’t worry! Simply reach out to our support department using the registered email address associated with your account. Request a password reset, and our team will assist you in changing your password. We understand that forgetful moments happen, and we’re here to ensure a smooth resolution and secure access to your account.

Absolutely! Our system allows for the use of a single dashboard to manage multiple channels. We can customize the permissions and settings according to your specific requirements. Whether you prefer one operator handling multiple channels or multiple operators with different permissions managing a single channel, our platform is flexible to accommodate your preferences. Simply let us know your desired configuration, and we’ll tailor the dashboard to suit your needs.

Certainly! If you are experiencing slow or unstable connection while using the HTML uploader, we have an alternative solution for you. We recommend using the FTP (File Transfer Protocol) for file uploads. With FTP, you can securely and reliably transfer files without any speed or connectivity issues. This ensures a smooth and efficient uploading process, even with slower or less stable internet connections. Simply switch to FTP for seamless file transfers and enjoy a hassle-free experience.

Absolutely! Our channel management system is designed to be accessible and compatible with any device and browser. Whether you prefer to operate your channel using a desktop computer, laptop, tablet, or mobile device, our platform supports them all. Furthermore, you can access and manage your channel using popular web browsers such as Chrome, Firefox, Safari, or Edge. Enjoy the flexibility and convenience of managing your channel from anywhere, on any device, with ease.

Absolutely! Our CDN platform empowers you to stream simultaneously to multiple platforms. Whether you want to reach your audience on YouTube, Telegram, OTT platforms, Instagram, or other popular streaming destinations, our service enables you to do so effortlessly. Stream your content across various platforms simultaneously, expanding your reach and engaging with your audience on multiple fronts. With our CDN platform, you can effectively amplify your streaming presence and connect with viewers across different platforms all at once.

We’ve got you covered for your live events! Our playout system seamlessly integrates live sources into the playlist. If you have a ready-to-use live source, you can easily incorporate it through our web user interface. If you don’t have a live source, don’t worry! Our skilled engineers are here to assist you in establishing a connection between your live servers and our server, ensuring optimal quality and a reliable connection for your live events. Enjoy the convenience and support for your live streaming needs with our comprehensive playout system.

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